Privacy Policy
Your privacy is our topmost priority. CashG is a mobile application software ("App") that can be downloaded to your mobile phone or any handheld device (Device) on the Google Play Store ("App"). This policy summarizes what personal information we may collect, how we use it, who we share it with, how long we keep it, and your privacy and data protection rights. It is CashG's policy to comply with all applicable privacy and data protection laws. This commitment reflects our value in earning and maintaining the trust of clients, business partners, and others who share personal information with us. This Policy applies to all Internet sites and mobile applications operated by or on behalf of CashG, including other global entities associated with CashG. It also applies to personal information that CashG may collect in other ways: (i) through our products and services; (ii) when you interact with us through ways other than the CashG website or application, that is, in person, over the phone or through other telecommunications methods; (iii) from our employees, collectors, third-party investigators and other business partners (collectively referred to as "business partners").
Personal Information that CashG Processes
(i) Contact information, such as your name, company name, job title, address, e-mail address, and phone number;
(ii) Other information about you to help us better understand you, such as your gender, age, date of birth, nationality, professional association and registration number, information about how you use our products, and demographic information
(iii) Comments, questions, requests, and orders you may make;
(iv) Financial information needed to process loans and payments, such as credit card or account information or other banking information;
(v) Log-in information, including, if applicable, social media account information for login purposes, if applicable;
(vi) Information about your preferences, such as your preferred methods of communication and product types in which you are interested
(vii) Your selected phone contacts in your device needed for collection purposes will be requested to be manually selected and marked as your backup and emergency contacts, if in case the information provided in the credit agreement is false, invalid, or otherwise not responsive to our collection attempts. It is understood that when you have submitted your information to CashG, you are expressly consenting to the collection and processing of such information for whichever purpose it may serve under the Agreement.
Information Automatically Gathered from Your Device
Device information
CashG may collect technical information about your device, such as device type, browser type, IP address, operating system, and device identifier. CashG will automatically collect this information from your device and web browser through cookies and similar technologies with your consent.
Information about how you interact with us
CashG may collect technical data about your usage of the CashG application and how you interact with our digital advertising and promotional activities. CashG uses cookies and similar technologies to collect this information with your consent.
Location information
CashG may collect location information, including accurate real-time location information from your device and inaccurate location information such as your IP address. CashG App will not access accurate real-time location information from your device unless you grant permission. CashG’s access to location is to protect CashG, because we only provide services to people located in the Philippines. CashG's location access is limited to granting loan applications and other related services (if applicable).
Information from Business Partners and other Third Parties
CashG may collect personal information through our Business Partners. This information may include contact information such as name, company name, job title, address, email address, and phone number for verification and confirmation purposes.
CashG may also obtain personal information from other third-party sources, including public and commercially available sources. As mentioned above, we may combine the information we receive from Business Partners and other third-party sources with the information we collect from you or your device.
CashG may use your personal information to:
Develop and manage our relationships with you and our Business Partners
(i) Delivering services or carrying out transactions that you or our Business Partners have requested;
(ii) Providing information about CashG products, services, and transactions, and advertisements, that may be of interest to you;
(iii) Providing you and our Business Partners a more consistent experience in interacting with CashG, including by learning more about you and how you use and interact with CashG Internet Sites, Apps, products, and services; and
(iv) Planning, managing, and performing under our contractual relationships with our Business Partners.
Communicate with you
(i) Informing you of CashG products, services, and promotional activities that may be of interest to you;
(ii) Providing information about relevant CashG products, services, and transactions, including, for example, pricing, information about product or service improvements;
(iii) Responding to questions or inquiries that you make, including customer service requests;
(iv) Inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.
Provide and improve our Internet Sites, Apps, products, and services:
(i) Customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use;
(ii) Maintaining the security of and otherwise protecting them;
(iii) And developing new CashG Internet Sites, Apps, products and services.
Address legal issues
(i) Complying with our obligations to retain certain business records for minimum retention periods;
(ii) Establishing, exercising, or defending legal claims;
(iii) Complying with laws, regulations, court orders, or other legal processes;
(iv) Detecting, preventing and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuses of CashG Internet Sites, Apps, products or services; and
(v) Protecting CashG’s rights or property, or yours or others’ health, safety, welfare, rights, or property.
CashG may also use your personal information for other purposes consistent with the context in which the information was collected or with your consent. CashG may anonymize or aggregate any information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you personally.
CashG will not disclose your personal information unless described here:
CashG may share your personal information with third parties hired by us in order to provide us with support services, such as but not limited to collection services, background checks, skip tracking, and etc. These third parties need to use the personal information we share with them, only provide services on our behalf, and process your personal information in accordance with all applicable privacy and data protection laws. In some cases, CashG may share your personal information with third parties that cooperate with us to provide products and services to our customers. If so, we will require our business partners to use this information in a manner that complies with this policy, any applicable specific privacy statements, and all applicable privacy and data protection laws. When we sincerely believe that disclosure is necessary, CashG may share your personal information with third parties:
(i) to comply with a law, regulation, court order, or other legal processes;
(ii) to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuses of CashG Internet Sites, Apps, products or services;
(iii) to protect CashG rights or property or yours or others’ health, safety, welfare, rights, or property; or
(iv) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
CashG may share your personal information with third parties related to the sale, purchase, merger, reorganization, liquidation or dissolution of CashG or CashG's business units, or under similar circumstances. If such incidents occur, we will take appropriate measures to protect your personal information. CashG may share your information with your permission or at your request. CashG may share anonymous or aggregate information internally and with third parties for any purpose. Such information will not identify you personally.
The Applicant agrees that CashG, directly or through its Partners, may collect, retrieve, process, use and store his/her personal data such as name, age, photographs, fingerprints, other biometric data (e.g., facial recognition and voice recognition), mobile number/s, mobile phone usage data, employment details, income, financial data, financial profile, credit standing, loan payment history, and other information required in the application form for the purpose of reviewing and processing the Applicant’s loan application. The Applicant consents to the collection of his/her personal data from the Applicant her/himself, or from other personal information controllers such as, but not limited to, telecommunications companies, for credit scoring purposes. The Applicant’s personal data such as mobile number, email address, and address, will be shared to a credit scoring service provider for credit investigation, credit scoring, data analytics, and data profiling, which includes the regular updating of the Applicant’s credit score. The personal data secured may also be used for direct marketing of products and services of Partners
Throughout the processing of the Applicant’s personal data, his/her rights under the Data Privacy Act of 2012, such as the (1) right to be informed, (2) right to object, (3) right to access, (4) right to rectification, (5) right to erasure or blocking, and (6) right to damages, shall be upheld. Entities to whom we share your data will also respect the same rights.
Security Safeguards
Your personal information is usually stored in the CashG database maintained by our service provider. Many of these databases are stored on servers located in the Philippines. CashG takes appropriate measures through contracts or other means to provide adequate protection for personal information disclosed to third parties or transmitted to another country/region, including transmission within CashG. CashG takes reasonable protective measures to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information from unauthorized disclosure, misuse, or alteration, just like all computer networks connected to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control. CashG is not responsible or liable for any data leakage, abuse, disclosure or illegal sharing caused by its users' faults in protecting and protecting their username and password or some other form of negligence.
Right as a data subject
You can contact our Data Privacy Officer at privacy@cashg.ph to exercise your rights as a data subject. The following are your rights:
Right to be informed
You should be informed of CashG’s process in collecting, usage, sharing and gathering of your information and your rights as a data subject.
Right to access
A copy of your personal data may be requested and how your data are being processed unless gathering this information may affect the rights and freedoms of others or applicable law requires that we do not adhere to your request.
Right to rectification
A request to correct information which you believe is inaccurate can be done. An update of this request shall be sent to you if proper actions have been executed. Regarding this request, we will require you to submit supporting documents or details to show authenticity of the said changes.
Right to erasure or blocking
Personal data can be asked to be erased if you think that this information is no longer of use for our company; if you doubt our processors of your data; if these data of yours are being used unlawfully and/or certain laws require you to do so.
Right to data portability
You as a client should have the right to know the movement, copy or transfer of your data with proper security features.
Right to damages
As a data subject, if anything has happened to you regarding data privacy you have the right to collect proper compensation regarding the damages that you suffered or if there is any violation of your rights and freedom.
Right to file a complaint
If there is any damage or violation of your rights and freedom regarding data privacy, you have the right to file a complaint to the National Privacy Commission.
Information Storage
Information from your device will be stored or retained by CashG for as long as the purpose is listed in our Privacy Policy. Following purposes are:
(i) If the information is necessary to comply with any legal obligation
(ii) If authorized by law
(iii) For the company’s legal defences.
If information is no longer needed, the collected shall be deleted or anonymized except as necessary to comply with legal obligations.
Concerns regarding Privacy Policy
If you have any questions regarding our privacy policy, you may directly contact our Data Privacy Officer at: privacy@cashg.ph
Revision of Privacy Policy
Changes to this Privacy Policy will be posted on the CashG website and app, along with information about any major changes. CashG reserves the right to update or modify this Policy and any Specific Privacy Statement at any time without notice. Any modification will only apply to the personal information we may collect and the personal information we will collect after posting.
This Policy was last revised in December 2021.